Latest news
DXC launches solution with SAP & Microsoft to boost AI use
Today
#
digital transformation
#
ai
#
microsoft
DXC Technology launches DXC Complete with SAP and Microsoft, a unified solution offering flexible pricing to modernise SAP systems using AI and cloud services.
Qual at Scale: Unlocking the “Why” at a Whole New Level
Yesterday
#
ai
#
ml
#
nlp
Mercury Analytics launches Qual at Scale, an AI-driven tool offering in-depth qualitative research at survey scale for rapid, detailed consumer insights.
Optimizely unveils enhanced Opal AI to boost marketing workflows
Yesterday
#
rpa
#
cdp
#
digital marketing
Optimizely upgrades its AI tool Opal with new features and workflows to boost marketing efficiency within the Optimizely One suite, enhancing task automation.
AI & unified platforms shape the future of self-service
Yesterday
#
cx
#
digital entertainment
#
ai
B2C firms are embracing AI-powered self-service platforms to cut costs and boost customer flexibility, enhancing subscription account management.
NICE & ServiceNow partner on AI to unify customer service
Yesterday
#
crm
#
uc
#
devops
NICE and ServiceNow partner to launch an AI-powered platform by Q4 2025, uniting customer service and enterprise operations for faster, seamless fulfilment.
Consilium launches UniCRM for contact centre operations
Yesterday
#
crm
#
uc
#
cx
Consilium Software has launched UniCRM, a new platform that unifies Help Desk, Collections, and Telemarketing to boost contact centre efficiency and customer experience.
How the Orlando Magic are reinventing fandom with data and AI
Yesterday
#
data analytics
#
digital transformation
#
cx
The Orlando Magic and SAS are revolutionising fandom by using data and AI to personalise experiences, boost ticket sales, and deepen fan engagement.
SAS Viya expands AI tools with new offerings & cloud services
Yesterday
#
data analytics
#
digital twins
#
data privacy
SAS unveils new AI tools on its Viya platform, including synthetic data maker and AI-powered assistant, aiming to boost speed, productivity and trust.
SAS unveils industry AI models as part of USD $1 billion push
Yesterday
#
ai
#
agentic ai
#
sas
SAS unveils AI models tailored to slash inefficiencies across sectors, backed by a USD $1 billion investment and ethical guidelines.
Unlocking Retail Growth: The WhatsApp Customer Service Revolution
Yesterday
#
encryption
#
cx
#
martech
E-commerce retailers are boosting loyalty and revenue by using WhatsApp's 3 billion-user reach for faster, efficient, and personalised customer service.
Endava to accelerate Google Agentspace enterprise AI
2 days ago
#
digital transformation
#
ai
#
agentic ai
Endava partners with Google as an implementation ally for Agentspace, aiding businesses to adopt AI-driven agents for enhanced workflow efficiency.
Eagle Eye & Ecrebo partner to boost smart receipt marketing
2 days ago
#
cx
#
martech
#
commerce systems
Eagle Eye and Ecrebo have partnered to blend personalised marketing with POS tech, enhancing retail promotions and loyalty programmes at store checkouts.
Sinch & OneReach.ai partner to boost AI in communications
2 days ago
#
uc
#
cx
#
martech
Sinch partners with OneReach.ai to integrate AI-driven communication tools, enhancing global customer engagement across multiple channels with advanced automation.
Transparency urged to build stronger client-agency trust
2 days ago
#
devops
#
apm
#
collaboration
Helen Johnson, Tangram's founder, urges agencies to boost transparency in client relationships, citing that 40% of clients may switch partners within six months.
AI-focused marketing risks eroding trust, says new research
2 days ago
#
cx
#
martech
#
genai
New study finds consumers trust companies more when they promote human expertise over AI, especially in personalised services like healthcare and luxury goods.
Talkdesk launches AI platform to streamline utilities support
2 days ago
#
cx
#
martech
#
genai
Talkdesk launches Utilities Experience Cloud, an AI-powered platform for utility firms to offer faster, personalised omnichannel customer service with real-time system integration.
Jitterbit unveils Harmony upgrade with layered accountable AI agents
2 days ago
#
digital transformation
#
ai security
#
low-code
Jitterbit has launched an upgrade to its Harmony platform, introducing layered accountable AI agents designed to automate complex enterprise tasks efficiently.
The rationale for positioning businesses to thrive in an increasingly conscious economy
2 days ago
#
saas
#
data analytics
#
dei
Embracing ESG is now essential; businesses thriving in the conscious economy align performance, talent management and procurement for lasting success.
Intel & NetApp unveil AI solution aimed at smaller business teams
2 days ago
#
genai
#
data privacy
#
ai
Intel and NetApp have launched the NetApp AIPod Mini, an AI solution tailored for smaller business teams to simplify custom AI deployment and boost productivity.
AppSignal secures $22 million to drive US & EU growth
2 days ago
#
apm
#
software development
#
software engineering
AppSignal raises $22 million in Series A to accelerate growth in the US and Europe, appointing Brandon Swalve as new CEO and opening a US office.